Customer service supervisor

Qualification & responsibility
Bachelor’s degree in Business Administration, Management or related field
At least 2-5 years’ experience as customer service or call center field. Online business is advantage.
Ability to documenting and build up Customer Service processes
Ability to delegating tasks and monitoring the team’s performance
Assisting the team by performing the tasks with them
Handling complaints (from both staff and customers)
A responsible attitude
Ability to make decisions under pressure
Ability to lead and motivate others
Accuracy at record keeping
Ability to prioritize your own work and other people’s
Calm and patient, able to use appropriate words and tone when dealing with difficult customers.
IT skills
Good command of English
Male / Female
Thai Nationality, age not over 35 years old.

The Company benefits : The Company provides additional benefits for full-time/permanent employees:
Group Insurance
Social Security Fund
Bonus once a year (based on performance & Company profit)
Salary increase once a year (based on performance)
Cost of Living Allowance
Annual Holiday And the tradition of not less than 14 days
Holidays, annual (vacation) 6
Training/seminar for hum resource development, according to Career Path
New Year Party once a year
Working Day & Time from Mon – Fri 8.30-17.30 Hrs.
Overtime Mon – Fri 17.30 – 22.00 Hrs.

Salary : Negotiation

 

 

Posted in Careers.